Shipping policy

ORDER PRODUCTION TIMES:

Orders are processed in the order in which we receive them.

Please kindly allow 2 to 3 business days production time before your order is shipped.  Once shipped, you will receive a shipping confirmation email with the tracking details.

Delivery times will depend on the shipping method selected during checkout, but typically you can expect to receive your order anywhere from 2 to 7 business days after it ships - depending on your location.

If you do not receive your shipping email, please be sure to check your spam/junk folder.

 

INTERNATIONAL SHIPPING + CUSTOMS

Shipping rates are based on destination country and are displayed and calculated at checkout.

  • International packages typically take between 1 to 4 weeks to arrive, contingent on customs practices in the destination country. If you have ordered internationally and more than 10 business days have passed since we shipped your items without delivery attempts, promptly contact your local customs agency. In certain countries, recipients are not notified of held packages, requiring them to initiate contact for retrieval.

  • Please be aware of your country's customs practices before making a purchase. It's essential to note that you are responsible for all international customs and duty fees, payable upon delivery. Unfortunately, we cannot estimate these fees, so kindly consult your local customs agency for guidance. Returns will not be accepted based on customs fees, and marking items as "gift" is not within our capabilities.

 

ORDER CANCELLATIONS:

We understand that circumstances may arise where you need to cancel your order. Please note the following:

  • Review and Consideration: All order cancellation requests will be reviewed on a case-by-case basis. Cancellation can only be considered if the item has not yet entered production.

  • Non-Refundable Transaction Fees:
    • Orders paid with ShopPay Installments will incur a 6% credit card transaction fee.
    • Orders paid with other payment methods will incur a 3% credit card transaction fee.
    • International orders will incur a 4% credit card transaction fee.
    • Please note that if the order is cancelled, the refund will be minus the non-refundable credit card transaction fees charged.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please feel free to contact us.